At Rain we strive to offer our customers the best support services. Our support is 24/7 and is available through our official multiple channels in both Arabic and English.
You can contact our official customer support team through any of the following channels:
We guarantee a response within 24 hours through all of our official support channels except phone support which may take up to five business days.
When making a support request to Rain, we guarantee a 24 hour response on most channels. When reaching out to our support team, you will be acknowledged with a reference or ticket number. We aim to resolve all support problems within five business days of our first response.
If your problem is not resolved within an appropriate amount of time or if you are not satisfied with the solution provided by Rain, you will have the option to file an official complaint with Rain. All official complaints are reviewed by our support team leaders and are handled fairly, effectively and promptly. Rain will decide and communicate how it proposes to provide the customer with redress if necessary.
You can file a complaint by following the directions below:
All the complaints received via writing or email will be acknowledged with a reference number within 5 business days of receipt of the complaint. Final response will be sent to the customer in writing, explaining the position and Rain’s decision within 30 business days of receiving the complaint.
Rain’s response time will depend on the complexity of the case. Rain will, however, keep the customer updated with the progress of the case from time to time.
If the customer does not receive a reply from Rain within 30 business days or is not satisfied with the final decision, the customer has the right to refer the case to the Central Bank of Bahrain’s (CBB) Compliance Directorate within 30 calendar days from the date of receiving the final response. If the official complaint filed by customer is in response to Rain’s operative Business Continuity Plan (BCP), Rain will respond to the customer citing the official policy.
Customers can contact the CBB in one or more of the following ways:
Rain is a cryptocurrency platform in the Middle East, headquartered in the Kingdom of Bahrain. We are licensed and regulated by the Central Bank of Bahrain (CBB). Rain enables you to buy, sell, and store bitcoin and other cryptocurrencies, in a regulated, secure, and compliant way.
Our support agents are standing by.
Customers with Personal Accounts and users with general inquiries can contact us via [email protected].
Rain is licensed by the Central Bank of Bahrain as a Crypto Asset Brokerage. We are headquartered in the Kingdom of Bahrain.
Copyright 2021 Rain Management WLL
113 Arcapita Building, Floor 1
Manama - Sea Front
Kingdom of Bahrain
P.O. Box 11716, Diplomatic Area post office